Terms, privacy and damage policy

This page sets out the standard terms for renting from Rent Event, how we handle your personal information, and how equipment damage is assessed. Where a specific clause depends on your event, the relevant detail is shown as [placeholder] until confirmed.

Rental tenure runs from delivery to collection on the dates agreed in your confirmed quote, including [number] hours of setup and [number] hours of breakdown. Delivery and collection are available across the UAE, subject to site access, parking and building rules at the venue, which the client must confirm in advance.

A cancellation made more than [number] days before the event date incurs no charge. Cancellations within [number] days are subject to a fee of [percentage] of the quoted rental value. Changes to quantities or dates are accepted by written request and may change the quote.

The client is responsible for keeping rented items clean, dry and in the condition received, and for using them only at the agreed venue. Items must not be moved, altered, painted or fixed to surfaces without written approval.

A security deposit of [amount or percentage] may be required before delivery and is refunded within [number] business days after collection, less any deductions under the damage policy.

We collect the name, phone number, email address, event date and venue you share through quote requests, WhatsApp and our contact forms. We use these details only to respond to your request, prepare a quote and coordinate delivery and setup.

Event communications are stored securely and are not sold or shared with third parties, except service providers such as [delivery partner] who need them to complete your order. You may ask us to access, correct or delete your details at [privacy contact email].

Items damaged, stained, lost or not returned in the condition received will be assessed by our team on collection, with photographic evidence where possible. The client is charged the repair or replacement cost shown in the assessment, up to [maximum liability amount or percentage].

Any disputed assessment should be raised in writing within [number] days of collection so that we can review the evidence together with you.